FAQ - Frequently Asked Questions

AccuViewTV gives you access to the same channels (and MANY more) as other providers for a whole lot less. Using our custom video player app you get access 4000+ Live TV channels/stations around the world for one low guaranteed price. LIVE TV. YOUR WAY.

You can watch Live TV with the AccuViewTV Custom Video player app on any modern TV with HDMI cable connection connected to any media player. The Amazon FireTVstick and FireTV are proven media streaming devices that work perfectly with our custom video player app and hosting support service. You can also watch on your PC/Mac computers, web browsers, laptops, iPhones, iPads and Android-powered phones and tablets.

Using the AccuView custom video player app allows you to enjoy stream unlimited Live HDTV on 2 devices simultaneously. Works on most media players, tablets, phones, Android devices, iPhones, iPads and Google Chromebooks. Also works on Big Screen TV’s with an Amazon FireStick or an Apple TV device, simply load our Custom App on to it.

The AccuViewTV Custom Video Player app gives you the ability to stream on 2, 4 or 6 devices simultaneously, click on Subscribe, choose your subscription level, enter your contact information including real phone and email so we can communicate your Welcome Email, Order Receipt, and App Login Credentials. Follow the Instructions install one of the applications, then enter your username/password and start watching!

Yes. The app and streaming credentials (system assigned username & password) can be loaded on unlimited devices but you can only watch on 2,4 or 6 simultaneously (based on your subscription level).

Support for 2 simultaneous streams installed on unlimited devices $39.95 per month

Support for 4 simultaneous streams installed on unlimited devices $52.95 per month

Support for 6 simultaneous streams installed on unlimited devices $64.95 per month

No. AccuViewTV displays the exact programming you would expect on Cable or Satellite therefore, if the programming contains commercials from the network, you will see commercials. Sometimes there are placeholder graphics when our feed comes from a network and a local commercial is inserted.

Yes. Anywhere your internet connection is fast enough, you can stream with AccuViewTV.

"Type" isn't important but speed is. We recommend no less than 15mb download speed. LTE data service via cell phone also works but be video consumes a lot of data - be sure your plan is sufficient, so you don't get surprise charges from your cell provider.

Coming Soon! If your country doesn't limit you in the order process, you'll have no trouble enjoying our service. However, customer support is English speaking only at this time.

No, sorry. our service logs IP addresses and your account could get blocked if more devices are running concurrently than you've subscribed to.

NO.. We can extend a free one-time 24-hour trial of our service on Mon-Thur. Since special viewing events are often on the weekends, we do not extend free trials during that time.

Log in credentials info will be emailed asap usually 30min - 2 hours depending on order volume. 

Send an email to support@AccuViewTV.com is the quickest way to resolve any issues. LIVE Telephone and TEXT support also!

We use accept Visa, Mastercard, American Express, and Discover. Pay with your Debit/Credit Card through our secured payment gateway with automatic currency conversion and no hidden fees. We do not currently accept Crypto Currency as a form of payment. 

We will pay rewards/commisions via eChecks weekly. $40 minimum commisions per disbursement. 

No that's not an option since we report affiliate earnings over $600 in a calender year we are required to track commissions and purchases seperately.

Nope. Never.

Your Subscription account auto-renews every month on the same day of your initial purchase. Your service starts when you receive your log-in credentials - typically 30 minutes - 2 hours after purchase.

No. You prepay your service each month through your monthly recurring subscription profile created when you subscribed. You may cancel your subscription at any time by advising Support via email or text (in writing) before the end of your current subscription period.

Customer Subscriptions are automatically renewed each month provided we receive your payment via your Subscription Profile established during initial ordering process. Your app will show you when the subscription is running out and your credit card on file or through Pay pal will be charged on the same day each month. If you have issues renewing please contact our support staff imediately.

You will be notified in such cases. Typically, you will have 5 days until processor makes a last attempt to collect. Please contact support@AccuViewTV.com if you have issues renewing. You can also Text or Call Support for imediate response.

Nope. Never.

Nope. Never.

Since we offer a 7 day refund Policy, and to keep our prices low and abuse to a minimum, we do not offer a refund for partial months of service. But if you are dissatisfied at any time, simply advise support to cancel your recurring subscription and you will not be charged for additional service.

You can stream on most android boxes, smartphones, tablets, windows pc, and mac. iPhone and iPads. For your Smart TV, you can use either the Amazon FireStick or an Apple TV device and load our AccuViewTV video player app to access unlimited Live TV.

You can watch programming on up to 2 devices simultaneously. If you try to watch on a 3rd device at the same time, it will not work. You can upgrade for more simultaneous devices by contactiong Support.

AccuView does not require a set-top box. However, our service can be watched on MAG Devices, AVOV, Kodi IPTV Stalker or a STB emulator for Android devices. Smart TV is also supported but please ask for M3u Line.

Sure. But we're pretty sure you'll be looking to cut the cord soon enough.

You can watch AccuView anywhere you can get 15 mbps internet speed or better.

We recommend Analiti Speed Test (free App on FireStck) however our latest App has a Speed Test already built in for a quick check. Be advised that home internet speeds often slow down from your ISP (Internet Service Provider) at peak times (early mornings, evenings, etc.).

Yes. No special wiring, antennas, dishes just good Internet WiFi service.

Yes. We don't check credit and your service is pre-paid.

Check your internet connections - you may need to power cycle your router or device(s). If you've been watching on more devices than your subscription plan allows, you may be blocked.

• Check if you entered your login details correctly.
• Check your network connection, reboot your router and device, and then try again.
• If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching programs, etc… on these devices.
• Your Internet needs to be minimum 15 Mbps Download and 1 Mbps Upload speed.
• Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems).
• If your network connection is not the issue, please check whether your account is used on other devices.
• Please visit www.whatismyip.com by using a computer, and send us IP Address you see displayed for restoration.
• Check if the device/app/program has the latest software and firmware updates.
• Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
• Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
• Check if your ISP having problems in your area.
• Try uninstalling and reinstalling your app/program, your login credentials will not be lost.

HQ VUE (SD) is when you have Low Bandwith (No WiFi), VIP Full HD works best with 50 Mbps, Premium groupings works best with Internet speeds over 100Mbps. USA Entertainment best when you have less than 25 Mbps Internet speeds.

You can only save favorite channels in Live TV Mode (not EPG mode). Long press center button will display a Star next to channel that saves to favorites. Repeat process to remove from favorites.

If a channel is down, we will do our best to restore that back to service.

Please use the guidelines below before reporting a channel:

• Stop and give it a couple of minutes. We can request reboot and swap channels when needed. The channel may be coming back.
• Is this happening on all channels? If it is, you need to check on your end.
• Be advised that firewalls (especially at businesses) could be blocking your feed. Try watching on your mobile device (and make sure you're using LTE instead of office Wi-Fi as the same issue would apply).
• Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems).

From time to time, depending on network traffic, some channels may stall. Often selecting a different channel and then coming back to the channel you want will solve the issue.

Catchup, FF Fast forward and rewind only works when you are using default player built within the app.

Sometimes you may experience buffering due to low internet speed or high internet traffic.

Cause:

The most common cause of buffering is the result of slow internet connection. This may be because of low internet speed or other users hogging the bandwidth in your house. Do you have lots of users in your home? Disconnect them all and try again.

Resolution:

Directly connect to your router using a LAN (ethernet) cable or to a powerline adaptor.

If not possible, try moving the box closer to the router.

Change your WI-FI channel. To avoid interference with nearby devices.

If you experience buffering press “pause” for 10-15 seconds and resume, most of the time that will eliminate the need to buffer.

Because of decoder setting problem, some channels are only having sound without images/video, please do as followings:

• 1. Go to Settings in your device/app/program.
• 2. Choose Native for the Decoder.
• 3. Restart.

We cannot promise all channels are working properly due to your Internet speed, Individual channel technical difficulties or if incompatible device/app/program is used.

Please check whether your account is “in use” on other devices.

If yes, please visit www.whatismyip.com by using a computer, and find your IP Address, next send your IP Address to us for restoration. Please note that 1 subscription can only be used on 2 devices at the same time, otherwise your account would be banned soon because of automatic security defense.

We only restore it for 2 times for 1 subscription. If your account is banned again after restoration, please contact us.